Interactive Voice Response (IVR)
IVR technology permits computer to interact with humans through use of voices. IVR technology uses pre recorded audio to give directions to their users on further proceedings. IVR systems can be used for mobile purchases, banking payments,and services,retail orders, utilities, travel information and weather conditions.
IVR is effective and easy. It allows you to record messages, greetings and prompts when anybody call your company. It collect information about customers needs and transfer calls to correct departments. It helps customers to solve their own problems. It will route your callers to most appropriate departments . IVR systems actually improve your company's image.